WelExterior view of the Buildingcome to Oakengates Medical Practice, where your care matters


patient access

Thank you for visiting our practice website. The aim of our website is to keep you informed of the services available for your health care and well being.

As you may be aware we are now part of Teldoc and we are currently developing a new website for Teldoc.  Until that is available you should continue to use this website for ongoing information about the practice.  As soon as the new website is available we will let you know.

practice booklet link


Patient Notice

Oakengates Medical Practice, Lawley Medical Practice and Trinity Healthcare formally merged on the 1st April 2017 to become Teldoc

A letter has been posted to all the patients registered at the practices involved in the merger by the Clinical Commissioning Group (CCG).  To view this letter please click here.

Merger Announcement


Online Access

Why wait outside on cold wintery days or wait in a queue when you can book your appointments from the comfort of your own home/office via telephone or online access.

Due to patient feedback we have significantly invested in improving our telephone access  resulting in less waiting times for patients to get through to reception by telephone.  We also offer our patients the facility to book or cancel their appointments and order repeat prescriptions  online 24 hours a day 7 days a week.  Please ask at reception for further details or click on the Patient Access Icon (brown icon) above.  We can also offer on request the facility for you to be able to view parts of your medical record including test results (subject to ID checks( including photo ID)) so you no longer have to wait on the telephone to get your test result or ask whether your letter has come back from the hospital.

Important Information

In October (date not yet confirmed) our clinical system will be merging with Trinity Healthcare & Lawley Medical Practice’s (now part of Teldoc) ensuring continuity of care across the 9 sites.  As a result patients currently registered with online access (Patient Access) at Oakengates, Highfield clinic and Lawley will need to re-register to use the online facility ‘Patient Access’.

The ‘Patient Access’ software company has informed us when the 3 clinical systems are merged the patient access logins will not transfer so new accounts will need to be created.

If you have registered your mobile phone number with the practice you will receive a text message to inform you when your new log in details will be ready to collect.  If you have not registered your mobile number than you will need to contact the surgery once the systems have merged (date to be published soon)

Thank you for your  co-operation and understanding over the next couple of months whilst we deal with the technical side of merging practices in our aim to provide a better quality of care across the Telford area.

Addressing the National GP shortage

Due to the national shortage of GPs non urgent A&E attendances have increased and the government has asked local CCGs and surgeries to address this problem.  As a result we are constantly looking at ways to adjust our appointment system to provide appropriate urgent care access (same day appointments) and pre bookable appointments for non urgent care (routine or follow up appointments).

GP Triage appointments will replace most of the “same day appointments” previously released. The GP will speak to the patient prior to booking the appointment; this will allow the GP to see patients they need to examine, while dealing with other issues, such as blood results, over the phone.  For more details on how we are adjusting our appointment system to address the growing needs of general practice please click here

Advance Nurse Practitioners and Urgent Care Practitioners

It has been highlighted in the news for some months now that it is becoming increasingly difficult to replace GPs with other GPs, therefore the practice like many other surgeries have recruited other clinical practitioners such as Advance Nurse Practitioners, Associate Physicians, Urgent Care Practitioners and Nurse Prescribers.  As a result of this receptionists thoughout General Practices have been asked by the Clinical Commissioning Groups (CCGs) to ask patients to provide a brief outline of the reason why you need to be seen.  This is not because they are being nosey it’s so they can help us to sign post you to the most appropriate clinician for your healthcare and help shorten appointment waiting times.

If you would prefer not to say, you can state it is personal however you must be aware that your condition cannot be prioritized accordingly which may result in a delay in the most appropriate care for your needs.  All our receptionists have received Information Governance (IG) training in patient confidentiality so please be assured your information will be treated in the strictest confidence.  You can also request to discuss anything confidentially away from the reception desk.




Self-referral to Physiotherapy

This is a new service that our practice is trying out.

We know that for most people, early assessment and advice from a Physiotherapist will help improve or resolve many muscular, spine shropdocjoint and spine complaints. At the moment, people may have to wait to see their GP, who then arranges a referral for treatment, which may involve yet another wait. We would like to reduce the time people have to wait to be seen for muscular and joint problems so that they can get better quicker.

We currently use telephone assessment to find out what advice and treatment may be required. The Physiotherapy Telephone Triage Service is well established in Shropshire and is set up to provide early advice and management for adults with back, neck & joint problems, soft tissue problems or injuries.

Patients will be assessed by an experienced Physiotherapist who will be able to accurately assess and provide early advice and guidance in managing their condition. Should a course of treatment be necessary, the triage physiotherapist will refer the patient to their local physiotherapy service.

If you feel your problem is related to your joints, muscles, back or neck, and you are over 16 years of age, please contact the Physiotherapy Telephone Triage Service on 01743 454912

Monday –Friday 9am-5pm to arrange a telephone consultation with a Physiotherapist.

However, if you feel generally unwell, have chest or abdominal pain, please book an appointment with your GP in the usual way.

For further information click here


New GP Extended Opening HoursExtended Hours

The practice has signed up to the Prime Minister’s challenge fund to provide GP Extended Opening Hours for the local community. We would like all patients to be able to see a local GP or Nurse when they need to.

These extended hours will be:

6pm – 8pm Weekdays

9am – 1pm Saturdays

A network of GP Practices within your community are now offering extended opening hours for routine appointments.

These are:

  1. Shawbirch Medical Practice
  2. Donnington Medical Practice
  3. Oakengates Medical Practice
  4. Stirchley Medical Practice
  5. Lawley Medical Practice
  6. Wellington Medical Practice

To use this service to book a routine appointment during these hours you need to phone 0333 222 6649. Where you will be offered an appointment to attend one of these surgeries.

Click here for more information about this service.

Prime Minister’s Challenge Fund in Partnership with

NHS England| Shropdoc | GP First Federation | STW GP Federation



epsDo you have a repeat prescription?

Did you know that every day GP’s in the UK issue 1.5 million paper prescriptions and 70% of these are repeat prescriptions?

Electronic Prescription Service

A new system has been created to make it easier for you to pick up your repeat prescription. It is called the Electronic Prescription Service, or EPS for short.

The Electronic Prescription Service is an NHS service that sends your prescription from the GP surgery to a Pharmacy of your choice without the need for a paper copy.

If you are interested in nominating a pharmacy to dispense your medication please click here for more information



Have your say  Join our Patient Group

The Practice is recruiting for our Virtual Patient Participation Group.

Oakengates Medical Practice would like to hear your views on how we can improve our services at the surgery.

The practice already has a Patient Participation Group who meet on a quarterly basis which is very pro active in helping the practice improve its patient services. However we are aware that it is sometimes inconvenient or difficult for people to give up their valuable time to come to meetings here at the surgery, therefore we would like to set up a Virtual Patient Participation Group which will run alongside our current Patient Group.

The aim  is to reach out to a wide range of our patients and ask for their feedback as to how our surgery is doing.

If you would be happy to be contacted via email, no more than 3-4 times a year, to give us your views and participate in the occasional patient survey please click here.


Named Accountable GP

Under new GP contract terms each patient (including children) is now allocated a named accountable GP, who is responsible for the patient’s overall care.  For more information Please click here.

You can find out who your named accountable GP is by looking on the B-Side of your prescription or by contacting the surgery.

The new contract does not change how the current appointment system works and patient’s can still request to see any clinician within the practice.


Advanced Nurse Practitioner Services

The practice now has three advanced nurse practitioners who can see you for acute minor illness and injuries,

Our Advanced Nurse Practitioners are highly experienced members of our clinical team and able to diagnose and treat your health care needs and refer you to an appropriate specialist if required.

Click on link for details of what services our nurse practitioners provide.


If you require the contraceptive pill please make an appointment with a nurse practitioner who can prescribe the contraceptive pill and the morning after pill.                 


Out of Hours

When the surgery is closed Shropdoc will provide cover for the surgery.  This service is for urgent medical care, if you feel your condition is life threatening phone 999 for the ambulance service.

Between the hours of 18:00  – 08.30 – Monday – Friday, weekends and bank holidays telephone  0333 222 6655, which is Shropshire Doctors’ Co-operative (SHROPDOC).  Please only call if you feel that the problem cannot wait until the next doctor’s surgery.

We aim to provide a personal service, with continuity of care, for the Oakengates and wider Telford & Wrekin community.